Your Privacy Matters
We're committed to protecting your personal information and being transparent about how we use it.
Last updated: January 2025
Information We Collect
Personal Information
- Name, email address, and phone number
- Moving addresses (pickup and delivery locations)
- Account credentials and profile information
- Payment information (processed securely through third-party providers)
Moving Information
- Move details, dates, and requirements
- Communications between customers and movers
- Reviews and ratings
- Photos and descriptions of items to be moved
Technical Information
- IP address, browser type, and device information
- Usage data and platform interactions
- Cookies and similar tracking technologies
How We Use Your Information
- Connect customers with qualified moving companies
- Process payments and manage transactions
- Facilitate communication between parties
- Provide customer support and resolve disputes
- Improve our platform and services
- Send important updates about your moves
- Comply with legal requirements
Information Sharing
With Moving Companies
We share your move details and contact information with moving companies only after you select them for your move. Before selection, movers can see general move information but not your personal contact details.
With Service Providers
We work with trusted third-party providers for payment processing, email delivery, and platform hosting. These providers are contractually bound to protect your information.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure platform safety and security.
Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Secure data storage with access controls
- Regular security audits and updates
- Limited employee access on a need-to-know basis
- Secure payment processing through certified providers
Your Rights
You have the right to:
- Access and review your personal information
- Update or correct your information
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your data
- File complaints with relevant authorities
Cookies and Tracking
We use cookies and similar technologies to improve your experience:
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, please contact us:
Policy Updates
We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our platform. Your continued use of MOVEPack after changes take effect constitutes acceptance of the updated policy.